Terms and Conditions background

Terms and Conditions

Terms and Conditions illustration

Terms & Conditions

These Terms and Conditions (“Terms”) govern the access and use of the Ride Easy Technologies Limited mobile application (“Rideasy”), website, and related services (collectively, the “Platform”). By accessing or using the Platform, users agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1. DEFINITIONS

Company: Refers to Ride Easy Technologies Limited, the owner and operator of the Rideasy platform.

User(s): Includes customers, drivers, vehicle owners, vendors, and any individual or entity using the Platform.

Services: Refers to the cab-hailing, ride-booking, and other mobility-related services provided through the Rideasy app.

Driver(s)/Owner(s)/Vendor(s): Individuals or entities registered with Rideasy to offer transportation services.

2. USER OBLIGATIONS

  • Users must be at least 18 years of age to use the Rideasy services.
  • Users agree to provide accurate personal and contact details.
  • Users are responsible for maintaining the confidentiality of their account login credentials.
  • Users shall not misuse the Platform for illegal or unauthorized purposes.

3. SERVICE USAGE

  • Ride Easy Technologies Limited reserves the right to accept or decline any ride request at its discretion.
  • The Company does not guarantee availability of vehicles at all times and locations.
  • Estimated fare, time, and route may vary due to external conditions (e.g., traffic, weather, etc.).

4. PAYMENTS AND WALLET

  • All payments for services must be made through the payment gateway integrated into the Rideasy app.
  • The Rideasy Wallet is a digital credit system used solely for transactions within the platform.
  • The Company does not store any banking information, card details, or UPI credentials. All transactions are handled securely by third-party payment gateway providers.

5. CANCELLATION AND REFUNDS

  • Cancellation charges may apply as per the cancellation policy displayed in the app.
  • Refunds, if applicable, will be processed as per the refund policy and credited back to the original source or wallet.

6. LOCATION AND PERMISSIONS

  • The Rideasy app may request permission to access the user's mobile phone contacts, location, SMS (for OTPs), and media gallery. These are solely used to enhance service delivery (e.g., navigation, emergency contact alerts, etc.).
  • All such permissions are optional and controlled by the user.

7. COMMUNICATIONS

  • By registering, users consent to receive transactional and promotional notifications via SMS, email, calls, or in-app messages.
  • Users may opt out of promotional messages by using the “unsubscribe” option wherever available.

8. DATA PRIVACY

  • Personal data is collected only for service purposes and is stored securely.
  • The Company does not share or sell user data to third parties, except where legally required.
  • (Refer to our Privacy Policy for more details.)

9. DRIVER & VEHICLE PARTNER TERMS

  • Drivers/Owners must provide accurate documentation (ID proof, license, registration, insurance, etc.).
  • The Company reserves the right to suspend or remove access for violation of legal, safety, or policy norms.
  • Drivers must ensure safety, cleanliness, and timely service.

10. LIMITATION OF LIABILITY

  • Ride Easy Technologies Limited is not liable for delays, losses, or damages arising from system failures, third-party service errors, or acts beyond its control.
  • Users agree to indemnify the Company for any claims arising out of their misuse of the platform.

11. TERMINATION

  • The Company may suspend or terminate access to services if a user violates any of these Terms.
  • Users may delete their accounts at any time through the app or by contacting customer support.

12. MODIFICATION OF TERMS

Ride Easy Technologies Limited reserves the right to update these Terms at any time. Continued use of the Platform signifies acceptance of the updated Terms.